Patient Information & Fees – toongabbie
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Patient info & fees.

Everything worth knowing before, during and after a visit to Toongabbie Doctors — bulk billing and fees, what to bring as a new patient, appointments and hours, results, telehealth, after-hours care, privacy and MyMedicare.

Book an appointment → Jump to the questions

Open Monday to Friday 8:00am – 5:00pm and Saturday 8:00am – 1:00pm. No referral needed to see a GP.

We are a Medicare bulk billing practice
A Medicare bulk billing practice

Standard consultations are bulk billed for patients with a valid Medicare card. Reception will always confirm any private fee before your appointment.

Your first visit, start to finish.

Four steps and you are done.

01

Book

Online through HotDoc, or ring (02) 7813 6000. Tell reception roughly what it is about so they can set aside the right amount of time.

02

Arrive ten minutes early

First visit only. Bring photo ID, your Medicare card, any concession card, and a list of your medicines or the boxes.

03

See your GP

Standard consultations run for 15 minutes. Raise the important thing first rather than at the door — and say if you have a list.

04

Bloods and follow-up

4Cyte collects on site, so tests can usually be done straight after. Book the results appointment before you leave.

Toongabbie Doctors is an appointment-based practice. Standard consultations run for 15 minutes and we are currently accepting new patients.

If this is your first visit, please arrive at least ten minutes early so reception can register you.

What to bring to your first appointment

  • Photo ID - required for every consultation.
  • A current Medicare card, plus any concession, pensioner or DVA card.
  • A list of your current medicines, or simply bring the boxes.
  • Any recent letters, discharge summaries or results from a hospital or specialist.
  • WorkCover patients: please notify your employer and bring their contact details so payment can be arranged.

Toongabbie Doctors is a bulk billing practice. Standard GP consultations are bulk billed for patients with a valid Medicare card. Services that Medicare does not cover attract a private fee - reception will tell you the amount before your appointment.

Services not covered by bulk billing

  • WorkCover and third-party insurance consultations
  • Patients holding RHCA (reciprocal) Medicare cards
  • Procedures
  • Cervical screening
  • Pre-employment medical assessments
  • Medical and other reports for a third party
  • Skin cancer checks
  • Driver medicals
  • Assessments - taxi, rideshare, diabetic, racing
  • Cosmetic treatments
  • Urine drug screening
  • Allied health without a GP referral letter and care plan
  • Counselling with Francesca Palazzolo
  • Transfer of medical history
  • Privately purchased vaccines and consumables

Please cancel or reschedule at least two hours before your appointment.

No-show fee: A fee applies to appointments missed without at least two hours notice, and must be paid before your next booking.

Three ways to book: HotDoc, online or by phone. Same-day appointments are available on most days.

Opening hours

  • Monday to Friday: 8:00am – 5:00pm
  • Saturday: 8:00am – 1:00pm
  • Sunday and NSW public holidays: closed

4Cyte Pathology (on site)

  • Monday: 8:00am – 2:00pm
  • Tuesday, Thursday & Friday: 8:00am – 12:00pm
  • Wednesday & Saturday: 8:00am – 1:00pm

Please leave a clear message with reception and your doctor will return your call when possible.

An appointment is required for all repeat prescriptions so your GP can review what you are taking. For stable medicines a telehealth consultation often works. Electronic prescriptions are sent to your phone.

A follow-up appointment is usually required to receive results. Book the follow-up when the test is ordered. If you have had a test and heard nothing, please ring us rather than assuming all is well.

Telehealth is available for existing patients. If you have respiratory symptoms, please book telehealth rather than sitting in the waiting room.

In an emergency, call 000. For urgent care, call Healthdirect on 1800 022 222. For after-hours home visits call 13SICK on 13 74 25.

Nearest emergency department

  • Westmead Hospital — corner Hawkesbury and Darcy Roads, Westmead NSW 2145

Toongabbie Doctors is bound by the Privacy Act 1988 (Cth) and complies with the NSW Health Records and Information Privacy Act 2002. All patient information is private and confidential.

Electronic medical information is transmitted in encrypted form. We do not accept clinical enquiries by email, and we do not send patient information to personal email addresses.

If you need a language interpreter, tell reception when you book. You can also contact TIS on 1800 555 660 or 131 450. For Auslan, book through NABS at nabs.org.au or call 1800 246 945.

If you are dissatisfied, please raise it with reception or our practice manager. If you are still not satisfied, you can contact the NSW Health Care Complaints Commission at hccc.nsw.gov.au.

We run a recall and reminder system for screening, immunisations and care plan reviews. If you prefer not to be contacted, tell reception.

We are at Tenancy A, 56-60 Aurelia Street, Toongabbie NSW 2146. Free parking: enter from rear Cox Lane, 50 underground spaces, lift to centre. Step-free throughout.

Toongabbie Doctors has a strict no-smoking policy. We ask all patients and visitors to treat our team and other patients with courtesy.

Find out before you book.

Pick the closest situation. Reception will always confirm the exact amount before your appointment.

Bulk billed

Standard GP consultation — bulk billed

Standard consultations are bulk billed when you present a valid Medicare card. Some services attract a private fee; reception will confirm before your appointment.

Fee applies

Private consultation fee, payable on the day

A consultation fee applies and is payable on the day. Ring reception before you book so you know the amount.

Fee applies

WorkCover and third-party consultations

WorkCover and insurance consultations are not bulk billed. Please notify your employer and bring their contact details.

Fee applies

Pre-employment, driver, taxi, rideshare and diabetic assessments

These assessments attract a private fee, payable on the day. They usually need a longer appointment - tell reception when you book.

Fee applies

Skin checks, biopsies, excisions and cryotherapy

Skin cancer checks and procedures attract a private fee. Reception will confirm the amount when you book.

Ask reception

Allied health services

Allied health without a GP referral letter and care plan are payable privately. Bring a valid GP referral letter and a Medicare rebate applies. Counselling with Francesca Palazzolo is not bulk billed.

MBS rates apply

Private health insurance

Private health insurance is accepted and MBS rates apply. We accept Bupa, AHM, Medibank, Allianz and NIB. A gap fee is charged only where your insurance does not cover the full MBS rate (e.g. item 23 + 75870 = $67.45).

$50 fee

Missed appointments

A $50 fee applies to appointments missed without at least two hours notice and must be paid before your next booking.

Ask reception

Transfer of medical history

Ask reception for a transfer request. Transfers can take a few weeks, and a fee may apply.

Payment is required on the day for any private fee.Card and EFTPOS accepted. Medicare rebates are processed on the spot.
Book an appointmentAsk reception first

Our written policies.

Each of our policies is here to download and read in full. Printed copies are available at reception.

Privacy of Personal Health InformationHow we collect, store and protect your health information.Download PDF → Using Social Media in Our PracticeHow the practice and our staff use social media.Download PDF → Your Rights as a PatientWhat you can expect from us, and how to raise a concern.Download PDF → Non-English Speaking PatientsHow we arrange interpreters and communication support.Download PDF →

Strengthen your care — register for MyMedicare.

MyMedicare is a free, voluntary patient registration model introduced by the Australian Government. It lets you register with your regular practice and nominate your preferred GP.

Registration takes a couple of minutes through our HotDoc form, or our team can help you at reception.

Register for MyMedicare →Or call (02) 7813 6000
Better accessIncluding longer Medicare-funded telehealth consultations with your registered practice.
Better continuityWith your preferred GP and the wider team here.
Better planningFor long-term conditions and ongoing care, coordinated by people who know you.
Free and voluntaryNo cost, no effect on your Medicare rights, and you can leave at any time.

Patient questions, answered.

The things reception is asked most often. If yours is not here, ring us.

Book an appointment →

Yes. Standard GP consultations are bulk billed for patients with a valid Medicare card. Please present your current card and photo ID at reception. Services Medicare does not cover attract a private fee, and reception will tell you the amount before your appointment.

A fee applies, payable on the day. Depending on your cover you may be able to claim part of it back through private health or travel insurance. Ring reception before you book so you know the amount.

Three ways: HotDoc, online using the buttons on this page, or by phone. We have same-day appointments on most days, and walk-ins are accommodated where we can.

Photo ID, a current Medicare card and any concession, pensioner or DVA card. Bring a list of your medicines or the boxes themselves. Arrive ten minutes early so reception has time to register you.

Regular appointments are 15 minutes. If you have several things to raise, ask reception for a longer appointment when you book.

Yes. New patients are welcome for GP, dental and allied health appointments. Select “new patient” when booking online.

Monday to Friday 8:00am to 5:00pm and Saturday 8:00am to 1:00pm. Closed Sundays and NSW public holidays.

Tenancy A, 56–60 Aurelia Street, Toongabbie. Free parking on site via rear Cox Lane, 50 underground spaces and lift access to the centre.

Yes, for existing patients. Medicare generally requires a face-to-face appointment with one of our doctors in the previous twelve months.

No. An appointment is required for all repeat prescriptions so your GP can review what you are taking. Telehealth often works for stable medicines.

Book a follow-up appointment, ideally when the test is ordered. We will attempt to contact you about anything urgent.

Yes. 4Cyte Pathology collects on site — Monday 8am–2pm, Tue/Thu/Fri 8am–12pm, Wed & Sat 8am–1pm.

Allied health without a GP referral letter and care plan are payable privately. Bring a valid referral and a Medicare rebate applies. MyMedicare registration is required for management plans.

No. Francesca Palazzolo is a private counsellor and private fees apply. She is registered with Victims Services.

Yes. It is free and voluntary. Register through the MyMedicare form on this page or ask our team at reception.

A fee applies to appointments missed without at least two hours notice, and must be paid before your next booking.

In an emergency, call 000. Otherwise call Healthdirect on 1800 022 222, 13SICK on 13 74 25 for an after-hours home visit, or go to Westmead Hospital ED.

General information only. This page is general information for patients of Toongabbie Doctors. It is not advice about your situation. In an emergency, call 000.

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